Pinchin Collection – 14-Day Return Policy
At Pinchin Collection, we want you to love what you wear. If something isn’t quite right, we’re here to help.
ReturnsYou have 14 days from the date you receive your order to request a return.
To be eligible for a return:
Items must be unworn, unwashed, and in original condition
All tags must still be attached
Items must be returned in original packaging where possible
Proof of purchase (order confirmation or receipt) is required
Non-Returnable ItemsWe cannot accept returns on:
Sale or clearance items
Gift cards
Underwear, swimwear, or earrings (for hygiene reasons)
Any item that shows signs of wear, damage, or alteration
How to Start a ReturnTo initiate a return:
Email us at info@pinchincollection.com with your order number and reason for return
We will respond with return instructions
Ship your item back to the address provided
Please note: Customers are responsible for return shipping costs unless the item is faulty or incorrect.
RefundsOnce your return is received and inspected:
We will notify you of approval or rejection
Approved refunds will be issued to your original payment method within 5–10 business days
Original shipping fees are non-refundable unless the item was faulty or incorrect
ExchangesWe only replace items if they are defective, damaged, or incorrect.If you need a different size or item, we recommend placing a new order and returning the original item.
Faulty or Incorrect ItemsIf you receive a damaged or incorrect item, please contact us within 48 hours of delivery at info@pinchincollection.com with photos, and we’ll resolve the issue as quickly as possible.
Late or Missing RefundsIf you haven’t received your refund:
Contact UsEmail: info@pinchincollection.com
