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Shipping & Delivery

At Pinchin Collection, we ensure that your orders are carefully packed and dispatched in a timely manner. Our shipping methods are designed to deliver your items safely and efficiently. We offer transparent information about the packaging and shipping costs, so you can make informed decisions and track your orders with ease.
Our commitment to clear communication and reliable delivery is aimed at building trust and ensuring customer satisfaction. Should you have any queries about our shipping process, feel free to reach out to our dedicated support team.

Return & Exchange Policy

Pinchin Collection – 14-Day Return Policy

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At Pinchin Collection, we want you to love what you wear. If something isn’t quite right, we’re here to help.

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ReturnsYou have 14 days from the date you receive your order to request a return.

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To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition

  • All tags must still be attached

  • Items must be returned in original packaging where possible

  • Proof of purchase (order confirmation or receipt) is required

 

Non-Returnable Items We cannot accept returns on:

  • Sale or clearance items

  • Gift cards

  • Underwear, swimwear, or earrings (for hygiene reasons)

  • Any item that shows signs of wear, damage, or alteration

 

How to Start a ReturnTo initiate a return:

  1. Email us at info@pinchincollection.com with your order number and reason for return

  2. We will respond with return instructions

  3. Ship your item back to the address provided

 

Please note: Customers are responsible for return shipping costs unless the item is faulty or incorrect.

 

RefundsOnce your return is received and inspected:

  • We will notify you of approval or rejection

  • Approved refunds will be issued to your original payment method within 5–10 business days

  • Original shipping fees are non-refundable unless the item was faulty or incorrect

 

ExchangesWe only replace items if they are defective, damaged, or incorrect.If you need a different size or item, we recommend placing a new order and returning the original item.

Faulty or Incorrect ItemsIf you receive a damaged or incorrect item, please contact us within 48 hours of delivery at info@pinchincollection.com with photos, and we’ll resolve the issue as quickly as possible.

 

Late or Missing RefundsIf you haven’t received your refund:

  • Check your bank account again

  • Contact your card provider or bank

  • If you still need help, contact us at info@pinchincollection.com

 

Contact UsEmail: info@pinchincollection.com

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